At StarKick, we want you to be happy with your order. If there is an issue with your item, please read our Return and Refund Policy below.
1. Returns
We accept return requests within 14 days of the date your order is delivered.
To be eligible for a return, the item must be:
- Unworn and unused
- In the same condition that you received it
- In its original packaging, if applicable
- Free from stains, odors, damage, or signs of wear
Items that do not meet these conditions may not be accepted for return.
2. Return Process
To request a return, please contact us through our website or customer support email with your order number and a clear explanation of the issue.
Once your return request is reviewed, we will provide instructions on how to send the item back.
Please do not send any items back without contacting us first.
3. Refunds
Once we receive and inspect your returned item, we will let you know whether your refund has been approved.
If approved, your refund will be processed back to your original payment method.
Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.
4. Exchanges
If you received the wrong item, wrong size, or a damaged product, please contact us as soon as possible with your order number and photos of the issue.
If the issue is approved, we may offer a replacement, exchange, or refund depending on the situation.
5. Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will review the issue and provide the best available solution.
6. Non-Returnable Items
We cannot accept returns for:
- Items that have been worn, washed, or used
- Items with stains, odors, damage, or signs of wear
- Items returned without approval
- Items outside the return period
- Custom or personalized items, if applicable
7. Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping costs are non-refundable unless the return is due to an error on our part.
We recommend using a trackable shipping service, as StarKick is not responsible for returned items that are lost in transit.
8. Incorrect Shipping Information
StarKick is not responsible for orders delivered to an incorrect address provided by the customer.
Please make sure your shipping information is accurate before placing your order.
9. Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders can only be cancelled before they have been processed or shipped. Once an order has been processed or shipped, it may no longer be possible to cancel it.
10. Contact Information
If you have any questions about returns, refunds, or exchanges, please contact us through our website or customer support email.